1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet or mobile phone) when you visit a website. They help the website remember your preferences, keep you logged in, understand how you use the site and show you relevant content.

We also use similar technologies including local storage, session storage, and pixel tags. For simplicity, we refer to all of these as "cookies" in this policy.

2. Cookies We Use

Category	Name / Provider	Purpose	Duration
Essential	wp-*, woocommerce_*, PHPSESSID	Required for the website to function — shopping cart, login session, checkout process. Cannot be disabled.	Session / 30 days
Essential	cookie_notice_accepted	Remembers that you have acknowledged our cookie notice.	1 year
Performance	_ga, _gid, _gat (Google Analytics)	Anonymously tracks how visitors use our website — pages viewed, time on site, traffic sources. Helps us improve the website.	2 years / 1 day
Functional	currency, language_pref	Remembers your currency and language preferences between visits.	1 year
Marketing	_fbp (Meta Pixel)	Used to track conversions from Facebook and Instagram ads, and to enable retargeting advertising. Only placed with your consent.	3 months
Marketing	_gcl_au (Google Ads)	Tracks conversions from Google Ads campaigns. Only placed with your consent.	90 days
Third-Party Embeds	YouTube, Google Maps	Set when you interact with embedded YouTube videos or Google Maps on our website.	Various

3. Essential Cookies — Cannot Be Disabled

Essential cookies are strictly necessary for the website to function. Without them, basic features like your shopping cart, account login and the checkout process would not work. We do not require your consent for these cookies as they are necessary to provide the service you have requested.

4. Your Cookie Choices

When you first visit meekoo.in, you will see a cookie consent banner that allows you to:

• Accept all cookies — including performance, functional and marketing cookies
• Accept essential only — only the cookies strictly necessary for site functionality
• Customise your preferences — choose which categories to allow

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

5. Browser-Level Cookie Controls

In addition to our consent banner, you can control and delete cookies through your browser settings:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Site Permissions → Cookies and site data

Please note that disabling all cookies may affect the functionality of our website including your ability to complete purchases or stay logged in.

6. Google Analytics Opt-Out

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on available from Google.

7. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. Our website currently does not respond to DNT signals, but you can use our cookie consent tool or browser settings to control tracking.

8. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in the cookies we use or applicable legal requirements. Updates will be posted on this page with a revised effective date.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Customer", "you") and Meekoo Industries Limited (CIN: U10610PN2024PLC232774), a company incorporated under the Companies Act, 2013, with its registered office in Pune, Maharashtra, India.

By using our website (meekoo.in), creating an account, placing an order or engaging with any Meekoo service, you confirm that you have read, understood and agree to these Terms and our Privacy Policy.

If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Eligibility

• You must be at least 18 years of age to use our website and purchase products
• You must have the legal capacity to enter into a binding contract under applicable law
• You must not be prohibited from using our services under the laws of India or your country of residence

3. Account Registration

To access certain features or place orders, you may need to create an account. You agree to:

• Provide accurate, current and complete information during registration
• Maintain the security and confidentiality of your account password
• Notify us immediately at hello@meekoo.in of any unauthorised access to your account
• Take responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or contain false information.

4. Products & Descriptions

We make every reasonable effort to accurately describe our products on meekoo.in. However:

• Product images are for illustrative purposes and actual packaging or appearance may vary slightly
• Colour reproduction on screen may differ from the actual product colour
• Product specifications, ingredients and weights are subject to minor variation within regulatory tolerances
• We reserve the right to modify product formulations, packaging or availability without prior notice

All food products are subject to applicable FSSAI regulations and labelling requirements.

5. Pricing & Payment

• All prices on our website are in Indian Rupees (INR) unless otherwise stated
• Prices are inclusive of GST unless explicitly shown otherwise
• We reserve the right to change prices at any time without prior notice; the price at the time of order confirmation is the price you will be charged
• We accept payment via credit/debit cards, UPI, net banking, wallets and eRupee through our payment processor (Razorpay/PayU)
• Payment must be completed in full before order dispatch for consumer (D2C) orders
• For B2B and export orders, payment terms are as agreed in the relevant purchase order or commercial agreement

6. Order Acceptance & Cancellation

Your order is an offer to purchase. A binding contract is formed only when we send you an Order Confirmation email. We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability or stock errors
• Pricing errors on the website
• Suspected fraudulent or unauthorized transactions
• Inability to deliver to the specified address

If we cancel your order, you will receive a full refund within 5–7 business days.

Customer-initiated cancellations must be made within 24 hours of placing the order. After dispatch, cancellations are not possible but you may initiate a return as per our Returns Policy.

7. Intellectual Property

All content on meekoo.in — including text, images, logos, product descriptions, videos, graphics, the "meekoo" brand name and Playfair typography — is the property of Meekoo Industries Limited or its licensors and is protected by Indian and international copyright, trademark and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display or exploit any of our content without our prior written consent.

8. Prohibited Uses

You agree not to:

• Use the website for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorised access to any part of our website, server or database
• Transmit any malicious code, viruses or harmful software
• Scrape, crawl or harvest data from our website without written permission
• Use our brand name or trademarks without written authorisation
• Post false reviews or engage in any form of fraudulent activity
• Use our website to engage in any form of spamming or unsolicited commercial communications

9. Limitation of Liability

To the maximum extent permitted by applicable law, Meekoo Industries Limited shall not be liable for:

• Indirect, incidental, special, consequential or punitive damages
• Loss of profits, revenue, data or business opportunities
• Damages arising from your reliance on information on our website
• Interruption or unavailability of our website or services

Our total cumulative liability to you for any claim arising from your use of our services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend and hold harmless Meekoo Industries Limited, its directors, officers, employees, agents and subsidiaries from any claims, liabilities, damages, costs and expenses (including reasonable legal fees) arising from your violation of these Terms or your use of our website and services.

11. Third-Party Links

Our website may contain links to third-party websites for convenience. These links do not constitute an endorsement by Meekoo. We have no control over third-party websites and accept no responsibility for their content, privacy practices or terms.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

Before initiating legal proceedings, we encourage you to contact us at hello@meekoo.in to resolve any dispute amicably. Most disputes can be resolved quickly and informally.

For consumer disputes, you also have the right to approach the appropriate consumer forum under the Consumer Protection Act, 2019.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent website notice at least 14 days before the new terms take effect. Continued use of our website or services after the effective date constitutes acceptance of the revised Terms.

14. Contact

1. General Website Disclaimer

The information provided on meekoo.in is for general informational purposes only. While we make every effort to ensure the accuracy, completeness and currency of the information on our website, we make no warranties or representations, express or implied, about the completeness, accuracy, reliability, suitability or availability of any information contained on the website.

Any reliance you place on information from this website is strictly at your own risk. Meekoo Industries Limited expressly disclaims all liability for any errors, omissions or inaccuracies in the content of this website.

2. Health & Nutritional Claims Disclaimer

Statements regarding Ayurvedic benefits, health properties and nutritional content of our products:

• Have not been evaluated by the Food Safety and Standards Authority of India (FSSAI) as disease treatment claims
• Are not intended to diagnose, treat, cure or prevent any disease or medical condition
• Are based on traditional Ayurvedic knowledge, ethnobotanical literature and/or published scientific research where referenced
• May vary in effect from individual to individual based on health status, dosage and other factors

Always consult a qualified healthcare professional before using any food supplement, herbal product or Ayurvedic formulation, particularly if you are pregnant, nursing, taking medication or have a pre-existing medical condition.

3. Organic & Certification Claims

References to "organic," "FSSAI certified," "USDA Organic," "ISO 22000" and similar certifications on our website and products refer to specific product lines and batches that hold the relevant certification at the time of sale. Not all products in our portfolio carry all certifications. Certification status is indicated on individual product pages and packaging.

Certification claims are subject to the terms and conditions of the respective certifying body and are valid only for the certified product batches.

4. Investment & Financial Information Disclaimer

Any information on this website relating to Meekoo Industries Limited's ISIN (INE1YQS01016), business activities, growth plans, subsidiary operations or financial performance is provided for informational purposes only and does not constitute:

• An offer or solicitation to buy or sell any securities
• Investment advice or financial advice
• A prospectus, offer document or any form of regulated financial promotion

Investment decisions should be made after consulting a SEBI-registered investment advisor and after independently evaluating all relevant information. Past performance is not indicative of future results. Investment in company shares or securities carries risk.

5. Export & Trade Information Disclaimer

Information on this website regarding export capabilities, country markets, certifications and trade compliance reflects our position as of the stated publication date. Export regulations, import requirements and product certifications vary by country and change over time. Importers and buyers are responsible for verifying compliance with applicable regulations in their jurisdiction before importing any Meekoo product.

6. Pricing Disclaimer

Prices shown on our website are subject to change without notice. In the event of a pricing error, we reserve the right to cancel orders placed at an incorrect price and will provide a full refund in such cases. Wholesale and B2B pricing is subject to separate commercial agreements.

7. Third-Party Content Disclaimer

Our website may reference third-party research, studies, publications and sources. We do not endorse or verify the accuracy of third-party content and are not responsible for the content of external websites. References to published research are provided for educational context only and should not be interpreted as clinical endorsements of our products.

8. Testimonials & Reviews Disclaimer

Customer testimonials and reviews published on this website reflect the individual experiences and opinions of those customers. Results may vary. Testimonials are not claims of typical results and are not intended to guarantee similar outcomes for other customers.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Meekoo Industries Limited, its directors, officers, employees and agents shall not be liable for any direct, indirect, incidental, consequential, special or exemplary damages arising from your use of, or inability to use, this website or our products, even if we have been advised of the possibility of such damages.

10. Jurisdiction

This disclaimer and all matters relating to the use of this website are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

1. Return Eligibility Window

You may request a return or replacement within 7 days of delivery for the following reasons:

• Product received is damaged, broken or leaked
• Wrong product or wrong variant delivered
• Product is expired or close to expiry (less than 1/3 of shelf life remaining)
• Product is significantly different from its website description
• Missing items in the order

2. Non-Returnable Items

For food safety and hygiene reasons, the following cannot be returned:

• Products that have been opened, used or partially consumed (unless defective)
• Products returned after 7 days of delivery
• Products damaged due to improper storage by the customer
• Free gifts or promotional items
• Customised or personalised orders (OEM / private label)
• Perishable items that have been accepted without noting any issue at delivery

3. How to Initiate a Return

1. Email support@meekoo.in or WhatsApp +91 90755 77366 within 7 days of delivery
2. Include your Order ID, a brief description of the issue, and clear photos of the product and packaging
3. Our customer care team will respond within 1 business day
4. If your return is approved, we will arrange reverse pickup at no cost to you
5. For damaged or incorrect products, we may process a replacement or refund without requiring you to return the item, at our discretion

4. Refund Process

Refund Scenario	Timeline	Method
Damaged / wrong product	2–5 business days after approval	Original payment method or store credit
Order cancelled before dispatch	3–5 business days	Original payment method
Order cancelled after dispatch (refused delivery)	5–7 business days after product return	Original payment method (minus shipping charges)
Prepaid order undelivered (lost in transit)	5–7 business days after confirmation	Original payment method or replacement

Refunds to bank accounts, UPI or wallets are typically processed within 5–7 business days. Credit/debit card refunds may take up to 10–14 business days depending on your bank.

5. Replacement Policy

Where a product is found to be defective, damaged or incorrectly delivered, we will offer a replacement shipment as the first option. Replacements are dispatched within 2–3 business days after the issue is confirmed. If a replacement is not possible (due to stock unavailability), we will issue a full refund.

6. Bulk / B2B Order Returns

Returns and refunds for wholesale, B2B and export orders are governed by the specific terms agreed in the commercial purchase order or supply agreement. If no specific terms are agreed, the general principle of reporting discrepancies within 48 hours of goods receipt applies. Please contact your Meekoo account manager directly.

1. Order Processing Time

Orders are processed and dispatched on business days (Monday to Saturday, excluding public holidays). Orders placed before 2:00 PM IST are typically processed the same day. Orders placed after 2:00 PM IST or on non-business days are processed the next business day.

During sale events, festival periods or high-volume promotions, processing may take up to 2 additional business days. We will communicate any delays via email.

2. Domestic Shipping (India)

Shipping Type	Estimated Delivery	Charges
Standard Delivery (Metro cities)	2–4 business days	Free on orders above ₹999; ₹60 below
Standard Delivery (Tier 2 / 3 cities)	4–7 business days	Free on orders above ₹999; ₹80 below
Remote / Difficult areas	7–12 business days	₹100–₹150 (communicated at checkout)
Express Delivery (available in select cities)	1–2 business days	₹99–₹149 additional

Delivery timelines are estimates and may vary due to logistics partner performance, weather events, strikes or other circumstances beyond our control. We do not guarantee delivery by a specific date for standard shipments.

3. International Shipping (Export / Global)

Meekoo ships internationally for retail orders. For large-volume B2B and export orders, please contact our export team at export@meekoo.in.

Region	Estimated Delivery	Charges
South Asia (SAARC countries)	7–14 business days	Calculated at checkout by weight
Middle East & Gulf (UAE, Saudi, Qatar etc.)	10–20 business days	Calculated at checkout by weight
UK, EU, USA, Canada, Australia	14–28 business days	Calculated at checkout by weight
Southeast Asia & East Asia	10–21 business days	Calculated at checkout by weight

International customs and import duties: The recipient is responsible for all customs duties, import taxes and other charges levied by the destination country. Meekoo is not responsible for delays caused by customs clearance.

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order:

• Via the logistics partner's website using the tracking number
• Via the My Account → Orders section on meekoo.in
• By contacting us at support@meekoo.in with your Order ID

5. Delivery Attempt & Failed Delivery

Our logistics partners make up to 3 delivery attempts. If all three attempts fail, the package is returned to us. In such cases:

• We will contact you to arrange re-delivery (additional shipping charge may apply)
• If re-delivery is not possible, a refund will be issued minus the original shipping cost

Please ensure your delivery address and contact number are accurate when placing your order.

6. Damaged in Transit

If your order arrives visibly damaged, please:

• Do not accept the delivery if the damage is severe
• If accepted, photograph the damaged packaging and products before opening
• Contact us within 48 hours of delivery with photos and your Order ID

We will arrange a replacement or refund promptly in such cases. Please refer to our Returns & Refund Policy.

7. Shipping Partners

We work with trusted logistics partners including Delhivery, BlueDart, India Post, DTDC and DHL for international shipments. We reserve the right to use the most appropriate carrier for each shipment based on destination and service level.

1. Ownership of Intellectual Property

All intellectual property rights in and to the following are owned exclusively by Meekoo Industries Limited or its licensors:

• Brand names: "Meekoo", "Yumi One Spices", "Catiq Beverages", "NexTerra Agro Corp" and associated sub-brand names
• Logos and visual identity: All logos, brand marks, colour schemes and visual identity elements
• Website content: All text, product descriptions, blog posts, articles, images, photographs, videos and graphics on meekoo.in
• Product formulations: Proprietary spice blends, product recipes and formulation specifications
• Trade dress: The unique visual presentation, packaging design and overall look-and-feel of our products
• Software: All custom code, website design and digital tools developed for Meekoo

2. Trademark Notice

The marks MEEKOO®, YUMI ONE SPICES®, CATIQ BEVERAGES® and NEXTERRA AGRO CORP® are registered trademarks or trademarks of Meekoo Industries Limited in India and/or other countries. Unauthorised use of any Meekoo trademark, trade name or service mark is strictly prohibited and may constitute trademark infringement under the Trade Marks Act, 1999.

3. Copyright Notice

© 2024–2025 Meekoo Industries Limited. All rights reserved.

All original content on meekoo.in is protected by copyright. No part of this website may be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Meekoo Industries Limited.

4. Permitted Uses

You are permitted to:

• View and access website content for your personal, non-commercial information
• Share links to our website pages on social media or in personal communications
• Print or download a single copy of content for personal reference only
• Use our official press kit images (where provided) for journalistic or editorial coverage with proper attribution

5. Prohibited Uses

You may NOT, without written permission:

• Reproduce, copy or republish our product descriptions, content or images on any website, app or publication
• Use our brand names, logos or trademarks in any advertisement, social media profile or commercial context
• Create derivative works from our content or use it as the basis for AI training data
• Use our brand name to suggest partnership, endorsement or affiliation that does not exist
• Scrape, frame or mirror any portion of our website
• Use our product photographs for any commercial purpose without a licence

6. User-Generated Content

If you post reviews, comments, photos or other content on our website or tag us on social media, you grant Meekoo Industries Limited a non-exclusive, royalty-free, worldwide licence to use, display and republish that content for marketing purposes. You retain ownership of your content. We will credit you wherever reasonable.

7. Reporting Infringement

If you believe any content on meekoo.in or used by Meekoo infringes your intellectual property rights, please contact our legal team at legal@meekoo.in with:

• Your name and contact information
• A description of the copyrighted work or trademark you believe has been infringed
• The URL or specific location of the alleged infringing material on our website
• A statement of good faith belief that the use is not authorised by the IP owner

We take intellectual property rights seriously and will investigate all valid complaints promptly.

8. Licensing Enquiries

For permission to use Meekoo's content, brand assets, product images or trademarks for legitimate purposes (press, editorial, academic research, authorised distributor materials), please contact: